For nearly 9 in 10 consumers, an online review is as important as a personal recommendation. Customers are likely to spend 31% more on a business with “excellent” reviews. 72% say that positive reviews make them trust a local business more. 92% of users will use a local business if it has at least a 4-star rating. Online reviews can make or break a business. We will teach you how to get more 5-star testimonials and attract more customers.